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SHIPPING POLICY

ORDER PROCESSING

Allow 3-5 for processing before shipping pending item availability (excluding holidays).

Once your order is ready to be shipped, we will e-mail you a tracking confirmation number.

NOTE: Orders with multiple items may be filled from several locations and may arrive separately. You will not incur additional shipping charges under this circumstance.

CUSTOM ORDERS

Custom options include Engraving and Personalized Jewelry. Allow up to 10 business days for any custom engraved/personalized item and 2 to 6 weeks for custom made-to-order items.

SHIPPING

We love our customers and are thrilled to reward you with FREE SHIPPING* on all orders $200 and up within the continental U.S. (excluding Hawaii and Alaska).

We offer free ground shipping for domestic orders. Ground delivery time is 1 to 5 business days within the Continental U.S. (excluding Hawaii and Alaska). There is a flat rate shipping fee of $20.00 to ship to Hawaii and Alaska. Direct Signature is an additional service that is available by request only.

USPS Service is also available for customers who have P.O. Boxes.

PREORDERED/BACKORDERED ITEMS

In the event that we experience high volume orders for specific items, please allow additional processing time for backordered items. We restock within 2-4 weeks.


INTERNATIONAL ORDERS

Our standard rate for International Shipping is $35.00. International shipments may be subject to duties and taxes upon delivery. We are not responsible for any additional charges incurred during transit. All duties and taxes must be paid by recipient. For more information on duties and taxes, please contact your local customs office.

EXPEDITED ORDERS

FedEx Priority Overnight and 2-Day AM services are available upon request. To expedite your order, please e-mail us at shopcocoaari@gmail.com for prompt order instructions. We accept expedited orders Monday through Friday 9am-2pm EST. Please note: Immediate shipments depend on item availability. Priority Overnight and 2-Day AM rates will be based on your shipping address, shipment weight and packaging. If you have general questions about expediting your order, contact us at shopcocoaari@gmail.com.

LOST OR STOLEN PACKAGES

COCOA ARI Jewelry is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, COCOA ARI Jewelry will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

*Not valid when shipping to multiple addresses.